Support
Tracking and support stay tied to the approved order.
Your approved calendar proof, shipping estimate, tracking, and support history stay tied to one order. If the calendar arrives damaged, incorrect, missing, or needs an address review before production, support has a documented path to help.
Start your calendar
I understand this custom print order is final after approval.
Support policy
Your approved calendar proof, shipping estimate, tracking, and support history stay tied to one order. If the calendar arrives damaged, incorrect, missing, or needs an address review before production, support has a documented path to help.
- Where is it?We check the latest payment, print, and carrier events before replying with the current status.
- Damaged calendarSend photos of the damaged calendar and packaging so support can review a replacement.
- Missing shipmentIf tracking says delivered but the calendar is missing, we help review the carrier and address details.
- Wrong itemSend photos of the received calendar and packing slip so support can compare it to the approved proof.
Tracking
Milestones stay customer-visible after checkout.
- Checkout startedYour cart, proof, quote, and checkout link are connected.
- PaidPayment locks the approved proof, recipient, gift note, and quoted total.
- Submitted to printerThe production package has been sent for print fulfillment.
- In productionThe calendar is being printed and prepared for shipment.
- Tracking availableCarrier tracking is available as soon as the label is created.
- DeliveredCarrier tracking shows the order was delivered.
- Needs supportA print, carrier, or delivery exception needs support review.
Proof approval
Checkout waits for the required page checklist.
- I have rights to print these photos.
- I reviewed the cover and all 12 month photo pages.
- I reviewed crops, captions, dates, and shipping details.
- I understand this custom print order is final after approval.